Privacy Policy

Last updated: January 1, 2024

1. Information We Collect

1.1 Personal Information

• Name and contact information
• Company details and tax identification
• Billing and payment information
• Communication history

1.2 Operational Data

• Inventory records and booking history
• Warehouse access logs
• Service usage patterns

2. How We Use Your Information

We use collected information to:

• Provide and improve our warehouse services
• Process payments and manage billing
• Communicate about bookings and account updates
• Ensure security and prevent fraud
• Comply with legal obligations

3. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers (payment processors, cloud hosting)
• Legal authorities when required by law
• Insurance providers for claims processing

4. Data Security

We implement industry-standard security measures including:

• 256-bit SSL encryption for all data transmission
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Physical security at all warehouse facilities

5. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Export your data in a portable format

6. Data Retention

We retain customer data for 7 years after account closure for legal and tax compliance. Operational data may be retained longer for analytics purposes in anonymized form.

7. Cookies

Our website uses cookies for authentication, preferences, and analytics. You can manage cookie preferences in your browser settings.

8. Contact

For privacy inquiries:
Email: privacy@tsmart.com
Data Protection Officer: dpo@tsmart.com